Refund policy


Return and Refund Policy

At Dywalks, we want to ensure that you're completely satisfied with your purchase. If you are not satisfied with your order, we are here to assist you with returns or exchanges. Please carefully read our return and refund policy below.

Returns:

  1. Eligibility for Returns:

    • Items can be returned within 30 days of the purchase date.
    • Items must be unused, unworn, and in the original packaging.
    • Sale items are not eligible for return or exchange, unless defective.

  2. How to Return an Item:

    • To initiate a return, please contact us at dywalks07@gmail.com with your order number and reason for return.
    • Once your return is approved, we will provide you with a return authorization and instructions for sending the item back.
    • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  3. Non-returnable Items:

    • Gift cards
    • Personalized items
    • Digital downloads

Refunds:

  1. Refund Process:

    • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
    • If approved, your refund will be processed to your original payment method within 5-10 business days.
    • Please note that depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

  2. Partial Refunds:

    • In certain cases, only partial refunds may be granted, such as for items that are opened, used, or damaged.

Exchanges:

  • We offer exchanges for defective or damaged items. To initiate an exchange, please contact us at dywalks07@gmail.com within 7 days of receiving your order.

Damaged or Incorrect Items:

  • If you received a damaged or incorrect item, please contact us immediately at dywalks07@gmail.com with a photo of the item and the issue. We will provide you with a return label and a replacement or refund.

Contact Us: If you have any questions or need assistance with a return or refund, please contact us at:

Thank you for shopping at Dywalks!